{"id":1667,"date":"2011-07-12T08:32:48","date_gmt":"2011-07-12T13:32:48","guid":{"rendered":"http:\/\/www.urbecom.com\/blog\/?p=1667"},"modified":"2014-11-03T05:58:56","modified_gmt":"2014-11-03T10:58:56","slug":"facebook-herramienta-de-%e2%80%9catencion-al-cliente%e2%80%9d","status":"publish","type":"post","link":"https:\/\/www.urbecom.com\/blog\/facebook-herramienta-de-%e2%80%9catencion-al-cliente%e2%80%9d\/","title":{"rendered":"Facebook: herramienta de \u201cAtenci\u00f3n al Cliente\u201d"},"content":{"rendered":"

Cuando quieres crear una tienda facebook\u00a0 <\/a>debes buscar r\u00e1pidas soluciones para atender las necesidades de tus clientes. Estos d\u00edas, te hemos hablado de implementar Skype en tu tienda online <\/strong>pero, existe una nueva tendencia que muchas grandes empresas ya est\u00e1n utilizando \u00bfpor qu\u00e9 no probarla? Te estamos hablando de Facebook. Estos d\u00edas, todos hemos podido leer como Movistar hac\u00eda p\u00fablico el uso de Facebook como herramienta de atenci\u00f3n al cliente.<\/p>\n

\"\"Otras compa\u00f1\u00edas centradas en el ecommerce <\/strong>ya la est\u00e1n utilizando as\u00ed que \u00bfpor qu\u00e9 no usarla tu si vas a crear una tienda online<\/strong>? Movistar ha decidido solucionar los problemas y dudas de sus clientes a trav\u00e9s de la conocida red social. Para realizar mejor este trabajo, la operadora ha lanzado la aplicaci\u00f3n \u00bfTe ayudamos?. Esta nueva aplicaci\u00f3n permite a los seguidores de movistar en la red social poder hacer preguntas de manera f\u00e1cil y sencilla. Esta nueva aplicaci\u00f3n, da accesos directo a los usuarios a los foros con los que ya cuenta la operadora y en los que son directamente atendidos por el equipo de la compa\u00f1\u00eda. Lo mejor de todo es que la persona que contacte con este equipo no tendr\u00e1 que salir de Facebook.<\/p>\n

Atender perfectamente a tus clientes si vas a crear una tienda online<\/strong>, le dar\u00e1 a tu proyecto un valor a\u00f1adido que puede conseguir que se convierta en una tienda online muy bien valorada. Las redes sociales han de tenerse en cuenta hoy en d\u00eda para cualquier tipo de negocio en Internet pero, hay que saber utilizarlas. El p\u00fablico (tus posibles clientes), tienden a valorar mucho todo aquello que est\u00e1 relacionado con las redes sociales. Pero, podemos asegurar que estas tambi\u00e9n pueden ser un arma de doble filo y si no, que se lo pregunten a la compa\u00f1\u00eda Ono.<\/p>\n

\u00daltimamente la compa\u00f1\u00eda est\u00e1 recibiendo muchas cr\u00edticas muy negativas ya que con solo pasarse por el perfil que tienen en Facebook<\/strong>, uno se puede dar cuenta de c\u00f3mo no hacen caso a los comentarios de los usuarios. Simplemente utilizan su perfil en Facebook para darse publicidad.<\/p>\n

Ten cuidado si al crear una tienda online <\/strong>decides crear una p\u00e1gina en Facebook, sobre todo si la quieres utilizar como herramienta de \u201cAtenci\u00f3n al cliente\u201d ya que deber\u00e1s revisarla varias de manera constante para responder lo antes posible a tus clientes. No elimines comentarios no vetes el acceso. Gestiona bien el Facebook de tu tienda online <\/strong>y ver\u00e1s como este te proporciona grandes beneficios.<\/p>\n","protected":false},"excerpt":{"rendered":"

Cuando quieres crear una tienda facebook\u00a0 debes buscar r\u00e1pidas soluciones para atender las necesidades de tus clientes. Estos d\u00edas, te hemos hablado de implementar Skype en tu tienda online pero, existe una nueva tendencia que muchas grandes empresas ya est\u00e1n utilizando \u00bfpor qu\u00e9 no probarla? Te estamos hablando de Facebook. Estos d\u00edas, todos hemos podido […]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[17],"tags":[206,27],"yoast_head":"\nFacebook: herramienta de \u201cAtenci\u00f3n al Cliente\u201d - Blog de comercio electr\u00f3nico, Ecommerce y Marketing Online | urbeCOM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.urbecom.com\/blog\/facebook-herramienta-de-\u201catencion-al-cliente\u201d\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Facebook: herramienta de \u201cAtenci\u00f3n al Cliente\u201d - Blog de comercio electr\u00f3nico, Ecommerce y Marketing Online | urbeCOM\" \/>\n<meta property=\"og:description\" content=\"Cuando quieres crear una tienda facebook\u00a0 debes buscar r\u00e1pidas soluciones para atender las necesidades de tus clientes. 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