{"id":306,"date":"2009-06-30T01:38:38","date_gmt":"2009-06-30T06:38:38","guid":{"rendered":"http:\/\/www.urbecom.com\/blog\/?p=306"},"modified":"2009-06-30T01:38:38","modified_gmt":"2009-06-30T06:38:38","slug":"los-consumidores-virtuales","status":"publish","type":"post","link":"https:\/\/www.urbecom.com\/blog\/los-consumidores-virtuales\/","title":{"rendered":"Los consumidores virtuales"},"content":{"rendered":"<p>A la hora de vender por Internet, resulta esencial tener claro a qu\u00e9 tipo de consumidores se dirigir\u00e1 nuestra tienda virtual online, unos consumidores, los virtuales, cuyo comportamiento poco o nada tiene que ver con los que existen en el mundo f\u00edsico.<\/p>\n<p>En este sentido, posiblemente la mayor diferencia entre el comercio tradicional y el virtual sea el hecho de que en este \u00faltimo un mal servicio se paga muy caro, especialmente por la rapidez con la que se propaga la informaci\u00f3n por la Red-sobre todo si esta informaci\u00f3n es negativa-.<\/p>\n<h3 style=\"text-align: center;\"><img loading=\"lazy\" class=\"aligncenter size-medium wp-image-307\" title=\"consumidores virtuales\" src=\"http:\/\/www.urbecom.com\/blog\/wp-content\/uploads\/2009\/06\/consumidores-virtuales-300x199.jpg\" alt=\"consumidores virtuales\" width=\"300\" height=\"199\" srcset=\"https:\/\/www.urbecom.com\/blog\/wp-content\/uploads\/2009\/06\/consumidores-virtuales-300x199.jpg 300w, https:\/\/www.urbecom.com\/blog\/wp-content\/uploads\/2009\/06\/consumidores-virtuales.jpg 500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/h3>\n<h3>Nuestra estrategia<\/h3>\n<p>Por todo ello, existen dos estrategias b\u00e1sicas a la hora de dirigirnos a los consumidores online: o bien establecer previamente qu\u00e9 producto comerciaremos en nuestra tienda virtual online, o seleccionar el segmento de mercado al que nos dirigiremos en primer lugar.<\/p>\n<p>Si optamos por la primera estrategia, buscaremos a qu\u00e9 tipo de consumidores nos dirigimos en funci\u00f3n del producto o servicio que deseamos vender por Internet.<\/p>\n<p>Por el contrario, si lo que fijamos es un segmento de mercado, habremos de buscar qu\u00e9 productos o servicios son los m\u00e1s adecuados para satisfacer a esos consumidores.<\/p>\n<p>Sin duda alguna, el comercio electr\u00f3nico ha hecho que el segundo enfoque le haya comido mucho terreno al primero durante los \u00faltimos tiempos. De hecho, en un futuro muy cercano ser\u00e1n los gustos de los consumidores los que definan los productos que se comercian en la Red.<\/p>\n<h3>Prioridades del consumidor online<\/h3>\n<p>Aparte de lo anteriormente mencionado, los consumidores virtuales suelen guiarse por una serie de prioridades a la hora de recurrir a Internet para realizar sus compras que conviene tener muy en cuenta:<\/p>\n<ul>\n<li>Facilidad de uso.<\/li>\n<li>Interactividad.<\/li>\n<li>Estandarizaci\u00f3n de todas las tecnolog\u00edas de entrega.<\/li>\n<li>Seguridad.<\/li>\n<li>Privacidad.<\/li>\n<li>Dise\u00f1o para todos.<\/li>\n<li>Tolerancia a los errores.<\/li>\n<li>Informaci\u00f3n de la situaci\u00f3n del sistema.<\/li>\n<li>Transparencia en los costes.<\/li>\n<li>Confirmaci\u00f3n de la orden de pedido.<\/li>\n<\/ul>\n<p>En este sentido, la mayor\u00eda de encuestas realizadas por diferentes empresas de todo el mundo han se\u00f1alado que las razones que llevan a un consumidor a comprar m\u00e1s de una vez en una determinada tienda virtual online son las que a continuaci\u00f3n mencionamos:<\/p>\n<ul>\n<li>Un buen sistema de compra.<\/li>\n<li>Una gran sensaci\u00f3n de seguridad.<\/li>\n<li>La existencia de una amplia gama de productos.<\/li>\n<li>Los bajos precios.<\/li>\n<li>La comodidad.<\/li>\n<li>La rapidez.<\/li>\n<\/ul>\n<p>As\u00ed pues, debemos tener todos estos aspectos muy en cuenta a la hora de dise\u00f1ar una estrategia de marketing eficaz, una estrategia que, tal y como se ha comentado ya, debe situar a los potenciales consumidores en el primer plano de nuestro negocio.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A la hora de vender por Internet, resulta esencial tener claro a qu\u00e9 tipo de consumidores se dirigir\u00e1 nuestra tienda virtual online, unos consumidores, los virtuales, cuyo comportamiento poco o nada tiene que ver con los que existen en el mundo f\u00edsico. En este sentido, posiblemente la mayor diferencia entre el comercio tradicional y el [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[17],"tags":[14,98,99,37,84],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Los consumidores virtuales - Blog de comercio electr\u00f3nico, Ecommerce y Marketing Online | urbeCOM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.urbecom.com\/blog\/los-consumidores-virtuales\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Los consumidores virtuales - Blog de comercio electr\u00f3nico, Ecommerce y Marketing Online | urbeCOM\" \/>\n<meta property=\"og:description\" content=\"A la hora de vender por Internet, resulta esencial tener claro a qu\u00e9 tipo de consumidores se dirigir\u00e1 nuestra tienda virtual online, unos consumidores, los virtuales, cuyo comportamiento poco o nada tiene que ver con los que existen en el mundo f\u00edsico. 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