{"id":6916,"date":"2014-10-28T03:36:51","date_gmt":"2014-10-28T08:36:51","guid":{"rendered":"http:\/\/www.urbecom.com\/blog\/?p=6916"},"modified":"2014-10-31T12:05:05","modified_gmt":"2014-10-31T17:05:05","slug":"10-consejos-post-venta-para-tiendas-online","status":"publish","type":"post","link":"https:\/\/www.urbecom.com\/blog\/10-consejos-post-venta-para-tiendas-online\/","title":{"rendered":"10 consejos post venta para tiendas online"},"content":{"rendered":"<p style=\"text-align: center;\"><a href=\"https:\/\/www.urbecom.com\/blog\/wp-content\/uploads\/2014\/10\/28-10-2014.jpg\"><img class=\"aligncenter size-full wp-image-6934\" alt=\"28-10-2014\" src=\"https:\/\/www.urbecom.com\/blog\/wp-content\/uploads\/2014\/10\/28-10-2014.jpg\" width=\"100%\" srcset=\"https:\/\/www.urbecom.com\/blog\/wp-content\/uploads\/2014\/10\/28-10-2014.jpg 800w, https:\/\/www.urbecom.com\/blog\/wp-content\/uploads\/2014\/10\/28-10-2014-300x112.jpg 300w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/p>\n<p>Las tiendas online deben preocuparse\u00a0 \u00a0por garantizar un compromiso post venta con el cliente online. De este modo, una vez realizada la venta online y entregado el pedido, las tiendas virtuales deben mantener un contacto con sus clientes, respondiendo de manera r\u00e1pida y eficaz a cualquier imprevisto o incidencia que pueda producirse a posteriori. Os dejo diez consejos a seguir sobre este tema. <\/p>\n<p>&nbsp;<\/p>\n<h4>1\u00ba. Canales de comunicaci\u00f3n entre la tienda y los clientes<\/h4>\n<p>Todo comerciante electr\u00f3nico debe facilitar la relaci\u00f3n con el cliente. No hay que limitarse a un formulario, se deben poner\u00a0 \u00a0n\u00fameros de tel\u00e9fono, las direcciones de correo electr\u00f3nico y una direcci\u00f3n f\u00edsica. <\/p>\n<p>&nbsp;<\/p>\n<h4>2\u00ba. \u00a0Realizar una encuesta de satisfacci\u00f3n a los clientes durante el servicio post venta<\/h4>\n<p>Se debe efectuar una encuesta con el cliente una vez \u00e9ste haya recibido su pedido. En esta encuesta se deben analizar asuntos como \u00a0el estado del pedido, el tiempo de entrega, la atenci\u00f3n al cliente y la experiencia de compra en general. <\/p>\n<p>&nbsp;<\/p>\n<h4>3\u00ba. Resolver dudas sobre el uso y funcionamiento del producto<\/h4>\n<p>La tienda online siempre tiene que estar preparada para responder dudas sobre c\u00f3mo funciona un producto en concreto. <\/p>\n<p>&nbsp;<\/p>\n<h4>4\u00ba. \u00a0Poner en funcionamiento un sistema CRM<\/h4>\n<p>Las siglas CRM significan Customer Relationship Management (Gesti\u00f3n de la Relaci\u00f3n Cliente en espa\u00f1ol). Se trata de una estrategia por la cual las tiendas tratan de comprender, anticipar y gestionar las necesidades de sus clientes actuales y potenciales <\/p>\n<p>&nbsp;<\/p>\n<h4>5\u00ba. Efectuar correctamente las devoluciones y reparaciones de productos<\/h4>\n<p>Una tienda online debe cumplir con una serie de obligaciones en cuanto a las devoluciones y reparaciones de productos. <\/p>\n<p>&nbsp;<\/p>\n<h4>6\u00ba. No hacer promesas falsas y personalizar la respuesta al cliente:<\/h4>\n<p>Cuando un cliente\u00a0 efect\u00fae una reclamaci\u00f3n, hay que decirle la verdad y comprometerse con lo que se puede hacer. Adem\u00e1s, las respuestas deben ser personalizadas, no copiadas de antemano. <\/p>\n<p>&nbsp;<\/p>\n<h4>7\u00ba. Actuar ante la disconformidad de un cliente<\/h4>\n<p>Si en un momento posterior a la compra el comprador \u00a0no est\u00e1 satisfecho con el producto recibido, el vendedor tiene que \u00a0responder cordialmente a la reclamaci\u00f3n en el plazo legalmente se\u00f1alado. <\/p>\n<p>&nbsp;<\/p>\n<h4>8\u00ba. Seguimiento de env\u00edo:<\/h4>\n<p>Tras la finalizaci\u00f3n de una compra, al usuario puede sobrevenirle una sensaci\u00f3n de inseguridad acerca de lo que est\u00e1 pasando con el producto que acaba de comprar. Por ello, se debe minimizar esta sensaci\u00f3n del cliente mediante un seguimiento del env\u00edo fiable y actualizado. <\/p>\n<p>&nbsp;<\/p>\n<h4>9\u00ba. La log\u00edstica<\/h4>\n<p>Conseguir que el env\u00edo sea gratis a partir de cierto precio o poner env\u00edo gratuito para todas las compras ayudar\u00e1 a mejorar la percepci\u00f3n que el usuario tiene de la tienda <\/p>\n<p>&nbsp;<\/p>\n<h4>10\u00ba. Regla b\u00e1sica<\/h4>\n<p>Hay que tener en cuenta que una persona que ya ha comprado en la tienda tiene m\u00e1s opciones de volver a hacerlo, y por ello resulta vital\u00a0 cuidar a los clientes durante todo el proceso de la compra.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Las tiendas online deben preocuparse\u00a0 \u00a0por garantizar un compromiso post venta con el cliente online. De este modo, una vez realizada la venta online y entregado el pedido, las tiendas virtuales deben mantener un contacto con sus clientes, respondiendo de manera r\u00e1pida y eficaz a cualquier imprevisto o incidencia que pueda producirse a posteriori. Os [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[17,778,12,399],"tags":[1011],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>10 consejos post venta para tiendas online - Blog de comercio electr\u00f3nico, Ecommerce y Marketing Online | urbeCOM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.urbecom.com\/blog\/10-consejos-post-venta-para-tiendas-online\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10 consejos post venta para tiendas online - Blog de comercio electr\u00f3nico, Ecommerce y Marketing Online | urbeCOM\" \/>\n<meta property=\"og:description\" content=\"Las tiendas online deben preocuparse\u00a0 \u00a0por garantizar un compromiso post venta con el cliente online. 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