{"id":7505,"date":"2015-03-11T05:57:50","date_gmt":"2015-03-11T10:57:50","guid":{"rendered":"https:\/\/www.urbecom.com\/blog\/?p=7505"},"modified":"2016-10-27T03:30:36","modified_gmt":"2016-10-27T08:30:36","slug":"responder-las-consultas-de-tu-tienda-online","status":"publish","type":"post","link":"https:\/\/www.urbecom.com\/blog\/responder-las-consultas-de-tu-tienda-online\/","title":{"rendered":"Responder las consultas de tu tienda online"},"content":{"rendered":"<p style=\"text-align: left;\"><strong>Si la estrategia de posicionamiento en los medios digitales<\/strong> es acertada\u00a0 lo normal es que haya\u00a0 una alta demanda de informaci\u00f3n sobre los productos o servicios de nuestra tienda online.<\/p>\n<p style=\"text-align: left;\">Si se dan muchas <a href=\"https:\/\/www.urbecom.com\/blog\/de-respuesta-a-las-preguntas-mas-frecuentes\/\">peticiones de informaci\u00f3n<\/a>, hay estar preparados para responderlas y para hacerlo de una forma eficaz, r\u00e1pida y sencilla. Se trata de conseguir la resoluci\u00f3n de dudas y consultas con una informaci\u00f3n de calidad y con un tiempo de respuesta lo m\u00e1s r\u00e1pido posible.<\/p>\n<p style=\"text-align: left;\">En primer lugar, se puede crear \u00a0una <strong>secci\u00f3n de \u00abPreguntas Frecuentes\u00bb (FAQ, por su nombre en ingl\u00e9s)<\/strong> dentro del men\u00fa principal de la p\u00e1gina web de la tienda online. As\u00ed, el cliente podr\u00e1 ver respondidas las preguntas m\u00e1s comunes que no necesitan mucha m\u00e1s informaci\u00f3n.<\/p>\n<p style=\"text-align: left;\">Por otro lado, se recomienda <strong>incluir una direcci\u00f3n de correo electr\u00f3nico<\/strong> que actuar\u00e1 de enlace\u00a0 tus visitantes y tu tienda online. Por ello, se debe revisar a menudo la bandeja de entrada y responder a la brevedad posible todas las consultas que \u00a0se reciban. El cliente merece que se le responde cuanto antes mejor.<\/p>\n<p style=\"text-align: left;\">Asimismo, se puede apostar por crear un <strong>blog dentro de nuestro e-commerce<\/strong>. Los comentarios del <a href=\"http:\/\/www.unblogenred.es\/14-blogs-y-1-categoria-sobre-comercio-electronico-que-no-debes-perderte\/\">blog<\/a> pueden suponer una excelente herramienta para conocer que piensan los clientes de los productos y de la tienda. Luego, habr\u00e1 que estar atento para responderles con rapidez y eficacia.<\/p>\n<p style=\"text-align: left;\">Por otra parte, usando una <strong>herramienta de chat online<\/strong> se va a poder <a href=\"https:\/\/www.urbecom.com\/blog\/la-atencion-al-cliente-factor-clave-en-el-e-commerce\/\">responder las inquietudes<\/a> \u00a0que le vayan surgiendo a los visitantes de la tienda online en tiempo real As\u00ed, una persona que podr\u00eda irse de la tienda online ante una dificultad puede llegar a convertirse en un comprador.<\/p>\n<p style=\"text-align: left;\">Por todo ello, resulta muy importante que el <a href=\"http:\/\/www.tu-voz.com\/chats-de-atencion-al-cliente-un-canal-demandado-en-el-comercio-electronico\/\">chat<\/a> est\u00e9 visible y sea de f\u00e1cil acceso. Para mayor comodidad para los usuarios se puede configurar el chat para que no surja cuando el usuario entra en la p\u00e1gina, sino cuando ya llevo un determinado tiempo. Adem\u00e1s,\u00a0 <strong>el cliente que consulta por chat espera rapidez en la respuesta<\/strong>. Se aconseja responder en poco m\u00e1s de un minuto. Por lo tanto, se deben definir horarios de atenci\u00f3n en el chat para que los clientes no se lleven una imagen err\u00f3nea de la empresa.<\/p>\n<p style=\"text-align: left;\">Por \u00faltimo, muchas veces los clientes quieren recibir consejos y que haya <strong>alguien para responder a sus respuestas r\u00e1pidamente<\/strong>. Por tal motivo, cada vez m\u00e1s tiendas est\u00e1n contando con un asistente por chat las 24 horas \u00a0para responder a cualquier consulta, como har\u00eda cualquier dependiente en una tienda normal, en cualquier momento y de forma r\u00e1pida y eficaz.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Si la estrategia de posicionamiento en los medios digitales es acertada\u00a0 lo normal es que haya\u00a0 una alta demanda de informaci\u00f3n sobre los productos o servicios de nuestra tienda online. Si se dan muchas peticiones de informaci\u00f3n, hay estar preparados para responderlas y para hacerlo de una forma eficaz, r\u00e1pida y sencilla. Se trata de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7507,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[17,778,12],"tags":[1087,1088,1089,37],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Responder las consultas de tu tienda online - Blog de comercio electr\u00f3nico, Ecommerce y Marketing Online | urbeCOM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.urbecom.com\/blog\/responder-las-consultas-de-tu-tienda-online\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Responder las consultas de tu tienda online - Blog de comercio electr\u00f3nico, Ecommerce y Marketing Online | urbeCOM\" \/>\n<meta property=\"og:description\" content=\"Si la estrategia de posicionamiento en los medios digitales es acertada\u00a0 lo normal es que haya\u00a0 una alta demanda de informaci\u00f3n sobre los productos o servicios de nuestra tienda online. 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