{"id":8495,"date":"2018-01-08T03:45:05","date_gmt":"2018-01-08T08:45:05","guid":{"rendered":"https:\/\/www.urbecom.com\/blog\/?p=8495"},"modified":"2018-01-20T02:28:53","modified_gmt":"2018-01-20T07:28:53","slug":"ecommerce-chat-web-co-viewing","status":"publish","type":"post","link":"https:\/\/www.urbecom.com\/blog\/ecommerce-chat-web-co-viewing\/","title":{"rendered":"\u00bfCu\u00e1l es el futuro del chatweb para el ecommerce? El chat Co-viewing"},"content":{"rendered":"

Esta herramienta que lleva bastante tiempo con nosotros, vuelve a resonar en el mundo del ecommerce.<\/p>\n

Por todos es conocido el poder que puede tener un chat para ayudar a encontrar aquellos productos que el usuario por s\u00ed mismo no encuentra, adem\u00e1s de asegurarnos que no abandone nuestra tienda online<\/strong>.<\/p>\n

Este tipo de herramienta est\u00e1 evolucionando para convertirse en aut\u00e9nticos asistentes virtuales de ventas<\/strong>. Nos referimos a los chats con tecnolog\u00eda Co-viewing<\/strong> que, como muchas opiniones muestran, son el futuro de la atenci\u00f3n al cliente en la web<\/a>.<\/p>\n

Los Co-viewing chats o Chats co-visor permiten crear un espacio compartido en la nube en el que dos personas pueden visualizar el mismo contenido<\/strong> y a la vez, interactuar con \u00e9l en tiempo real.\u00a0 Esto los hace ser m\u00e1s funcionales que los chats que conocemos hasta ahora, pues ya no ser\u00eda necesario compartir navegador ni pantalla. \u00bfEl resultado? Una experiencia de compra mucho m\u00e1s interactiva y real<\/strong>.<\/p>\n

 <\/p>\n

\u00bfQu\u00e9 ventajas podemos esperar del chat Co- viewing? <\/strong><\/h4>\n
    \n
  • Vista sincronizada<\/strong>. Al visualizar ambas partes el mismo contenido al mismo tiempo, permite un mejor entendimiento entre ambos. Esta sincronizaci\u00f3n tambi\u00e9n permite hacer zoom, se\u00f1ales y marcas en el contenido compartido, pudiendo trabajar cada uno independientemente en su propio visor.<\/li>\n
  • Seguridad y privacidad.<\/strong> Con las modalidades screen-sharing y co-browsing empleadas hasta ahora, exist\u00eda cierta preocupaci\u00f3n por parte del cliente cuando otra persona acced\u00eda a su navegador.
    \nSin embargo, la tecnolog\u00eda co-viewing funciona como una herramienta colaborativa en la que toda la informaci\u00f3n compartida entre agente y cliente en el panel de visi\u00f3n se mantiene dentro de un espacio neutral, privado y seguro.<\/li>\n<\/ul>\n
      \n
    • Interactividad entre las partes<\/strong>. Ambas partes tendr\u00e1n el control simult\u00e1neo e individual del panel al mismo tiempo que observan lo que hace el otro. Nadie debe ceder el mando al otro, pues ser\u00e1n ambos los que puedan trabajar al mismo tiempo.<\/li>\n
    • Hist\u00f3rico de navegaci\u00f3n<\/strong>. Adem\u00e1s, el chat co-viewing recoge la informaci\u00f3n sobre productos, acciones e interacciones de los clientes. As\u00ed la empresa poseer\u00e1 toda la informaci\u00f3n generada por este cliente, una gran ventaja en lo que atenci\u00f3n al cliente se refiere.<\/li>\n<\/ul>\n

      Como pod\u00e9is ver, este chat ofrece una atenci\u00f3n muy personalizada<\/strong>, directa e instant\u00e1nea con el cliente. Adem\u00e1s los usuarios percibir\u00e1n esta atenci\u00f3n de una forma m\u00e1s positiva, pues no se trata del t\u00edpico ‘bot’ que nos salta cuando llevamos cierto tiempo en una web, si no de una ayuda personalizada cada vez que la necesites.<\/p>\n

      Sin duda, una forma perfecta de diferenciaci\u00f3n con la competencia.<\/p>\n

      \u00bfTe animar\u00edas con los chats co-viewing?<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

      Esta herramienta que lleva bastante tiempo con nosotros, vuelve a resonar en el mundo del ecommerce. Por todos es conocido el poder que puede tener un chat para ayudar a encontrar aquellos productos que el usuario por s\u00ed mismo no encuentra, adem\u00e1s de asegurarnos que no abandone nuestra tienda online. Este tipo de herramienta est\u00e1 […]<\/p>\n","protected":false},"author":1,"featured_media":8497,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17,778],"tags":[1306,1309,1307,1308],"yoast_head":"\n\u00bfCu\u00e1l es el futuro del chatweb para el ecommerce? El chat Co-viewing<\/title>\n<meta name=\"description\" content=\"El poder de tener un chat en tu p\u00e1gina web mediante co-viewing. Crea un espacio compartido con los clientes de tu tienda online para interactuar en tiempo real. \u00bfEl resultado? 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